👋 Got a Question?
General Questions
- 2 Durable Toys to keep your pup engaged
- Extra Bonus 3rd Toy (Limited Time Offer) for even more fun
- Healthy, Drool-Worthy Treats made with top-quality ingredients
- A Themed Accessory to match the monthly adventure
- Free Toy Replacement Guarantee for peace of mind
- Free Shipping on every box
For more details, visit our What's Inside Page!
Prices for a monthly DuraPaw box for your dog are as follows:
- 12 Month Plan: $49.97/box
- 6 Month Plan: $52.97/box
- Monthly Plan: $59.97/box
Learn more about our dog subscription box pricing here.
Absolutely! With our quick & easy 1-minute dog quiz, you can personalize your box based on your dog's Size, Chewing Level, Allergies, and whether you prefer treats or toys only. Plus, you can update your selections anytime for the perfect fit!
We offer toys specifically designed for larger dogs. For those with especially big breeds, we can even customize your subscription box to include extra-large toys tailored to your dog's needs.
Not a problem at all! Our Multi-Dog Subscription Box is designed with multi-pet households in mind. It's the perfect solution for families with multiple furry friends. Each Multi-Dog Box is packed with an abundance of toys, treats, and accessories to ensure every one of your dogs gets their fair share of fun and enrichment.
Yes! When customizing your box through our 1-minute dog quiz, simply choose the Toys-Only option to swap out treats for an extra toy. You can update this preference anytime!
When you fill out our 1-minute quiz, we gather key details about your dog—such as gender, size, allergies, and birthday. Based on these details, we handpick toys and treats to suit your dog's specific needs. Expect a special surprise during your dog's birthday month!
All the scrumptious treats included in our dog subscription boxes are made in Canada, sourced from our reliable Canadian vendors.
No, you have the flexibility to adjust your delivery frequency. You can choose to receive a box every 1 month, 2 months, or even on a quarterly basis, all from your account subscription settings.
Subscription Boxes
When you join the DuraPaw pack, we guarantee that your price will never increase. This is our promise to you and your pup for as long as you are a DuraPaw subscriber with an active subscription. The price of your DuraPaw subscription box that you received upon signing up is yours fur-ever!
Concerned if our toys are durable or the right match for your dog? Worry no more! If your pup tears through a toy too fast, or it wasn’t the perfect fit, we’ll include a Free Replacement Toy in your next box!
No worries! If a subscription isn't for you, you can visit our toy shop to purchase individual toys as you please. Plus, enjoy free shipping on orders over $60!
Absolutely! You can add an extra toy or more treats by visiting your "Manage Subscriptions" page. Additionally, we offer special bundles that you can include for even more value and variety. Choose between "Additional Toy," "Additional Treats," or our exclusive "Bundle."
Absolutely! We guarantee the best value in every box. While most subscription boxes save you around 30%, DuraPaw goes beyond that! Starting at just $49.97 per month, you’ll receive $70 to $90 worth of premium dog goodies, plus Free Shipping on every box!
Yes! If your pup needs grain-free treats, just email us at hello@durapaw.ca, and we’ll make sure their box is perfect for them. We’re happy to help keep those tails wagging!
Orders & Shipping
Absolutely! Enjoy free express tracked shipping on all our dog subscription boxes within Canada. Order before 12:00pm noon EST for same-day shipping. For more details, check out our Shipping Policy here.
We pack and ship your dog's box right away! Depending on where you are located, it can take 3-7 business days to arrive. Delivery details will be provided in your confirmation email.
You can update your pup's Size, Chewing Preference, and Allergies from within your account at any time.
Account & Billing
You'll be billed initially when you place your order and then every 30 days thereafter, once your first box has been shipped.
Although we would never want to see you go, cancellations are made easy and simple! If you have any issues or concerns, just email us at hello@durapaw.ca and we'll assist you promptly.
As a default, your subscription will automatically renew on a monthly basis at the end of each subscription period/term. If you have any questions or need assistance, feel free to reach out to us!
If you are a current subscriber, you can manage your DuraPaw subscription here. Or, you can simply email us with your request and we will take care of it promptly.
Gift Ideas
Absolutely! Surprise a fellow dog lover with a monthly DuraPaw subscription. Choose the plan that suits their pup best, and we’ll take care of the rest—including free shipping and endless tail wags!
You can gift a variety of our themed one-time boxes, from festive holiday collections to unique surprises. No subscription needed—just choose your favorite, and we’ll deliver the fun straight to their doorstep!
Christmas Box - A festive delight!
Halloween Box - Spooky fun!
Enrichment Box - Mental stimulation guaranteed!
Birthday Box - For a special Bark-day!
Yes! You can add a personal touch by writing your custom message in the “Order Notes” section in your cart. We’ll include it in the box to make your gift extra special!
Need More Help?
Need help tracking your order? Track your order here
Check out our Knowledge Base to learn more
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